Softline believes in making the customer’s lives easier so that they can focus on growing their business significantly while leaving the IT management aspects to us. With that objective, Softline provides services that help the organisations to manage their IT infrastructure effectively.
Our services include:
Softline undertakes IT outsourcing operations for specific customers and parts of infrastructure so that customers can focus on their core business while Softline manages their IT. By outsourcing their IT Infrastructure management to an expert organisation like Softline, the customer ensures a high uptime for their IT without the headache of managing an IT team and focussing on the manpower requirements. Softline, with its employee base of technical experts can easily provide these services thereby freeing up the customer’s resources and budgets to focus on their core business strategy.
In this scenario, Softline takes over the management and manpower of the customer’s IT infrastructure. Customers can outsource their IT to Softline in two ways:
Maintenance & Support Services
Softline’s technical resources can provide 24 X 7 maintenance of all IT resources and infrastructure in the customer’s locations across all time zones.
Softline’s support services include a dedicated service for receiving and resolving technical issues over phone or email, support questions resolution through a dedicated support website and management of complete information of all the supported software and hardware infrastructure.
Softline also makes available our technical resource’s knowledge and expertise at pre-arranged time for basic IT support covering:
Softline’s Support & Maintenance services also cover hardware equipment and peripherals.